Spa Etiquette and Cancelation Policy

Cancelations:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.  While we do send out automated reminders and confirmations, it is NOT this establishment's responsibility if you do not keep track of your appointment time. The reminders are a courtesy.

•    Any cancellations/reschedules with less than 48 hours of notice are subject to a cancellation fee amounting to the full cost of the scheduled service (please note changes to when you read our new Covid protocols info sheet later). ***Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.  
•    Please note if you've made an appointment within the 48-hour mark and need to cancel or change your appointment, you MUST notify us 4 hours in advance of your service time. If you are going to be more than 15 minutes late, you must notify us BEFORE the start time of your appointment, or you will automatically be charged for the entire service at the 10-minute mark.
•    If you are late for your appointment, you will be charged for the full service and we will complete as much as we can in the remaining time.
•    Please do not schedule your appointment lightly! We are a small business and rely on this policy and will enforce it at our discretion. This is not personal. Please do NOT ask for exceptions or allowances. We DO NOT ACCEPT SAME DAY CANCELLATIONS/RESCHEDULES. 
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.
Additionally, oftentimes our staff will be operating in an "on-call" status and will have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time, as well as make up for the lost revenue 

 

Gratuity:

Gratuity is gladly accepted and appreciated for ALL services rendered. If you choose to tip your service provider, please do so in cash. 
Paying for your service: We accept CASH ONLY for all services.
Please note as of June 26, 2021, we check IDs for all new clients to us. Your name must match the name that you booked your service under.
For parties using gift certificates/packages/coupons: the policies above apply. If there is a cancellation within our 48-hours policy your gift certificate/ package/coupon will be deemed "used" and will not be available for use at a later date. 

Refunds:

We do not offer refunds. If you need to cancel (within our policy of 48 hours) your session, and you have a deposit on your account, your payment will be converted into a credit which will expire 30 days from the date of payment.  If you pre-pay for your service and no show/no contact or attempt to cancel outside of our 48-hour policy, then your payment will be marked as used and will not be converted into a credit. If you do need to reschedule (within our policy) your deposit/pre-payment will be converted into a credit for future services. There are no exceptions to this policy.

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