Spa Etiquette, Cancelation Policy,
and Terms & Agreements for Spa Memberships
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance. While we do send out automated reminders and confirmations, it is NOT this establishment's responsibility if you do not keep track of your appointment time. The reminders are a courtesy.
• Any cancellations/reschedules with less than 48 hours of notice are subject to a cancellation fee amounting to the full cost of the scheduled service (please note changes to when you read our new Covid protocols info sheet later).
***Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
• Please note if you've made an appointment within the 48-hour mark and need to cancel or change your appointment, you MUST notify us 4 hours in advance of your service time. If you are going to be more than 15 minutes late, you must notify us BEFORE the start time of your appointment, or you will automatically be charged for the entire service at the 10-minute mark.
• If you are late for your appointment, you will be charged for the full service and we will complete as much as we can in the remaining time.
• Please do not schedule your appointment lightly! We are a small local business in YOUR community and rely on this policy and will enforce it at our discretion. This is not personal. Please do NOT ask for exceptions or allowances. We DO NOT ACCEPT SAME DAY CANCELLATIONS/RESCHEDULES.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.
Additionally, oftentimes our staff will be operating in an "on-call" status and will have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time, as well as compensate for the lost revenue
Gratuity (Tipping) is gladly accepted and appreciated for ALL services rendered. If you choose to tip your service provider, please do so in cash. We also accept Venmo and Cashapp for gratuity only.
Paying for your service: We accept all major credit cards and CASH for all services.
Please note as of June 26, 2021, we check IDs for all new clients to us. Your name must match the name that you booked your service under.
For parties using gift certificates/packages/coupons: the policies above apply. If there is a cancellation within our 48-hours policy, or a no-show/no contact, your gift certificate/ package/coupon will be deemed "used" and will not be available for use at a later date.
We do not offer refunds. If you need to cancel (within our policy of 48 hours) your session, and you have a deposit on your account, your payment will be converted into a credit which will expire 30 days from the date of payment. If you pre-pay for your service and no show/no contact or attempt to cancel outside of our 48-hour policy, then your payment will be marked as used and will not be converted into a credit. If you do need to reschedule (within our policy) your deposit/pre-payment will be converted into a credit for future services. There are no exceptions to this policy.
A valid credit card and email address is required for participation in all Breathe Day Spa Membership Programs.
The benefits associated with a Breathe Day Spa Membership Program include monthly treatments (“Membership Spa Treatments”), unique offers, promotions, and retail product discounts.
Monthly Membership Spa Treatments are to be redeemed each month. At least one Membership Treatment must be used within the month, if one Membership Treatment is not used during their respective Membership Month can rollover (“Rollover Treatment”) and be used for 12 months after their respective Monthly Charge Date, as long as the member is an active member. Members are permitted to redeem one Rollover Treatment per Membership Month in addition to the current month’s Membership Treatment.
Appointments must be canceled at least 48 hours in advance, otherwise, the appointment will be considered to have been used and an available Membership or Rollover Treatment will be redeemed. If a Membership Treatment is not available, members will be charged 50% of the regular price of the scheduled treatment.
Memberships are non-transferable and non-refundable, however, in accordance with the rules of Breathe Day Spa's Share the Love Family Program, members may designate one family member or significant other to redeem monthly Membership Treatments or Rollover Treatments.
The minimum, non-cancellable, term of membership is three (3) months. After the minimum term, memberships will be automatically renewed for successive one-month periods and auto-debited out of your account, unless and until the membership is canceled. The amount will be auto-debited out of your account on the day you purchase your membership and thereafter on the same date each month. You can book any time within the month.
Memberships may be suspended for up to three months per calendar year. During the suspension, membership benefits may not be used, including rollovers and special member savings or offers.
Memberships may be canceled at any time with at least thirty (30) days written notice after the three-month minimum term. Breathe Day Spa reserves the right to modify the terms and conditions of the Membership Reset program upon advance prior written notice to its members and to cancel membership at any time. Upon cancellation of a membership, members will no longer be entitled to use the benefits of the Membership program, including redemption of unredeemed Membership Treatments, Rollover Treatments, and discounted Gift Cards.
Breathe Day Spa retains the right to terminate membership at any time, for any reason.